Just a few things to consider...

Please keep in mind these are MY boundaries and we both make a choice to work together as a team. If you find yourself unable to respect my boundaries, then we are not a good fit for each other. I do not make exceptions for anyone as it has backfired every single time and simply is not fair to me. This should be a positive experience for both of us, and I don’t tolerate bullying, chasing, or guilt tripping.

1. Payment is possible in parts if Shop Pay isn’t available to you; however for commissions you must pay at least 50% of the total before work starts on your order, unless otherwise specified.

You must remember to send your payments on time, it is NOT my job to remind you. You will receive 4 automatic reminders and have the options to save your card on file and to allow automatic payments.

Any missed or late payment on your part would cause a delay with the order. I prioritize fully paid orders when it comes to arranging my schedule. If I send you a manual reminder about payment, that means your payment is significantly delayed and your spot on my schedule is already altered. The original deadline given is based on ON TIME payments. (Ex. due to ship in June)

This is an automatic delay for your own deadline and I cannot always tell when I can reschedule the work, depends on all other outstanding orders on my schedule, so that creates a messy situation I would rather avoid.

I am not financially responsible for payments that stop being made, I do not offer refunds on payments because customers did not budget appropriately. I use the money from payments to pay for materials, bases, shipping materials, etc. Refunds are subject to my approval. This is why it is very important that you budget appropriately and make sure you can commit to placing an order, I’m not able to function like Amazon or other big companies

2. In case of damage or loss:

If package arrives damaged: you may NOT ask for a refund, but you may ask to have the product fixed. You must ship back the item you have at your own cost, even if it is totally damaged. Damage from wear and use is NOT counted as damage. Only damage from shipping will be considered.

Styles can shift in ANY packaging and simply just require some simple easy touch up you can do at home.

3. If package is lost:

An item is only considered LOST when the shipping company deems it to be Lost, this usually means that there has been no update on the tracking for 30 business days or longer. If the tracking says the item was delivered - It is no longer my responsibility and shipping company will not consider it a lost item and an insurance claim cannot be filed in this case. I only consider an item lost if tracking is not updating or if the shipping company deems the parcel lost and insurance claim can be filed.

If the package was stolen from your own building/ door, that is not my problem to take care of. You can always opt for delivery at a parcel pick up point to avoid such issues or check the tracker daily to be sure which day it is scheduled for delivery to ask a household member to keep an eye out for it or a neighbor.

4. I am not responsible if the wig does not fit you for my ready to ship wigs, only in custom cap commissions the sizing is taken into consideration and I would be held responsible if fitting is not proper. If you give me the incorrect measurements of your size, that is not on me and you will need to purchase a restyle slot. I use a standard size wig cap and canvas head for every wig, it is up to you to communicate beforehand if you need a larger or smaller size.

5. Wrong size: provided that you have given the correct measurements and still received an item that does not fit, you may ship back the item for size alteration. Return shipping costs are for the client to pay at any given circumstance. The adjustments are all done free of charge. This is only possible if the wig is received in the condition it was shipped in without any attempts at fixing or stretching by the client or any other commissioner they may have contacted in the meantime. If item gets to me and has clearly been altered, I will give you the option to purchase a restyle slot, or you can pay to have the wig sent back to you.

6. I do not send Work In Progress photos or any progress photos unless I deem it necessary, the only time you will hear from me during work on a project, is when I have a question regarding something and need your input such as certain styles, custom styles, preferences, etc. so there is no benefit to asking me constantly "How is my order going? Can I have some pictures? When will it ship?"

Following up on your order too often will only create anxiety and stress for me, and then I will not enjoy the work on the order and may not produce the best output and simply just try to get it done as soon as possible just so that you would stop contacting me and cut the nagging off. I will also mark you down as "do not work with again", I do have a list of names I don’t want to add more to.

If after reading this you insist on contacting me about your order too often, I will simply cancel your order and wish you good luck finding another commissioner who would meet your deadline. I believe my prices are very fair and quality does not mean fast, so patience is really KEY. Each wig is a piece of art that I spend lots of time on, I only send out products that I am genuinely happy with.

7. I Legally have the right to refuse service to anyone. I am a licensed professional, and deserve to be treated as such. If I feel uncomfortable in a situation I will immediately refuse current and future service. Small business owners do speak to each other, and share experiences they’ve had with clients. KINDNESS goes much farther than being aggressive, if I find out someone has gone to another commissioner and spoken ill of me/my work, I reserve the right to refuse any service.

8. If a deadline is missed, I do not offer refunds or discounts. All I can do is provide you with a new deadline for your order. My life can get very chaotic with two children and living in Florida it gets very hot and humid making it extremely difficult to work normal hours.

If you caused the missed deadline due to lack of communication, not sending correct head measurements or lack of payment- it is NOT counted as a missed deadline to me, as the delay was from your end. A new deadline will be given based on my next openings.

9. Damage from wear: any damage that happens after you have received and worn the item is no longer of relation to the order. Wigs usually require a level of maintenance and care after each wear, which ranges from some brushing, hair spray, redoing a braid or a bun, and proper storage. A lot of wigs would require restyling at some point, You may send your wigs for re-styling or fixing if you cannot do the proper maintenance for them yourself, however that is done at an extra fee that will be discussed upon your request and viewing the level of work required on the wig.

10. Return shipping: if you need to ship back a wig for alteration, repair or failed delivery, any shipping back and forth will be for you to pay for, unless otherwise specified. If you send a package to me without tracking and it gets lost, it is not my responsibility. If you send it with tracking and insurance and it gets further damage or loss, the cost of repair or replacement will be your responsibility also, so in that case you will have to file claim with the post and wait for insurance repayment. Be sure to always get tracking and insurance and put the full value of the item in the documents in case such issues happen, otherwise insurance will not cover any costs.